previously, i had installed the latest SW and driver, changed the WIA service (steps below), and it fixed the scan issue but i couldn't initiate the scan via the start button on the imageclass (4370dn).
i haven't done 'extensive' testing but the NetworkUSBScanPatchEN.exe patch from 7/7/2016 appears to have fixed the scan issue on imageclass (4370dn) and i can initiate the scan via start button on the imageclass as well.
in particular, i recall that if you scan, disconnect computer from imageclass, power off imageclass, power on imageclass, reconnect computer to imageclass, then scan again it wouldn't work. now it does.
i listed steps that i recommend for updating SW and drivers as well. i'll respond back if i run into issues. but i have a feeling canon finally (a year later) resolved this issue.
steps for changing WIA service (in case the NetworkUSBScanPatchEN.exe patch doesn't fix your scan issue):
steps i recommend to update SW and drivers:
uninstall canon mf toolbox ####.mf##
install canon mf toolbox ####.mf##
So that the Community can help you better, we will need to know exactly which Canon printer model you're using. At the moment, we do not have any printers in our lineup with the "ImageWriter" name, but we do make a printer called the imageCLASS MF4450. Is this the one you're using? That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).
Thanks and have a great day!
Yes, ImageCLASS MF4450 Black & White Laser Multifunction Printer Item Code: 4509B021. This one: http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/imageclass_series/imageclass_m...
My apologies for the error.
it's not just you.
a reboot 'should' fix it as there is a 'limitation' that canon is aware of for windows 8 & 10.
but if that doesn't fix it, some have reported that 1 of the following has fixed it for them:
I have same problem. After downloading Window 10 version (64 bit) it works occasionally. Whenever there is a Window update I have to reinstall the ToolBox. However after the latest update, I cannnot start the ToolBox, it said
"The application has failed to start because its side-by-side configuration is incorrect. Please see the application even log or use the command-line sxstrace.exe tool for more detail"
Canon image class MF4450 scanner does not work in Windows 10. I've downloaded the driver mny times over. But NO success. Can anyone please HELP in solving this problem.The printer is not very old. It was working well till I upgraded to Win 10. Shld one revert back to Win 8.1
is there a resolution to this ? my image class 4450 has sucked for scanning ever since i - up graded to windows 10
i re-down load the soft ware, it works for a day or so & then zip nada **bleep**
have to re-load soft ware same crap, next day it don't work
if i gotta go buy a new scanner it sure won't be cannon
I have the same issue. I cannot open the Canon MF Toolbox ver4.9 because it says "the application has failed to start because its side-by-side configeration is incorrect. Please see the application event log of us eth command-line sxstrace.exe tool for more details."
I am ussing a ImageCLASS MF4450 on Windows 10. Prior to windows 10 i was using win 7 and i never had an issue.
Canon ImageCLASS MF4450 Monochrome Laser ‑ Fax / copier
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.