MF424dw RX Fax waiting

[Lainie]

Can someone help me with how to get the RX fax that is waiting to print?  There are 4 that are sitting there and I can not figure out how to print them.  Thank you!!

[Patrice · Accepted solution]

Hi Lainie.

If the Use Memory Lock function is set to On, please follow the steps below to disable the setting:

<Menu>  <Function Settings>  <Receive/Forward>  <Common Settings>  <Set Fax/I-Fax Inbox>  <Fax Memory Lock Settings>  Select <Off> in <Use Memory Lock>  <Apply>   

The documents should begin to print.  If you still continue to experience an issue, please call us at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

[Lainie]

Thank you so much! That was it!!!