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New Contributor
Posts: 3
Registered: ‎06-08-2021

MF242DW - Unable to install software

I am unable to install the software for MF242DW.  Error states insufficient privledge , however i am the admin of the machine. 

I can connect to printer however for scanner i need the software 

Esteemed Contributor
Posts: 3,455
Registered: ‎11-19-2017

Re: MF242DW - Unable to install software

[ Edited ]

Greetings,

Admin of the machine... is it Windows or MAC?

 

Version?

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 3
Registered: ‎06-08-2021

Re: MF242DW - Unable to install software

Greetings,

 

operating system is Windows 10 

Esteemed Contributor
Posts: 3,455
Registered: ‎11-19-2017

Re: MF242DW - Unable to install software

Greetings,

These are the drivers I'd use:

 

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTAxNTAx&cmp=ABR&lang=EN

 

This is a self extracting ZIP.

 

Try downloading and running this file.

 

if ths doesn't work and something in your environment is keeping you from running the installer, do the following.

 

Delete the file downloaded previously.

 

Download a fresh copy and save it to your Desktop.

 

Right-Click on the file and select rename from the context menu.  Append the file extension from .exe to .zip

 

MF242dwMFDriverV710W64usEN.zip

 

Now Right-Click on the file you renames and select extract all.

 

Now drill down on the new folder > Drivers > us-eng > 32bit or 64bit (depending on which version of windows you have).

 

Then run Setup and follow the prompts.

 

Hint: If you cannot see the file extension .exe, use the View menu and enable file name extensions check box.

 

 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 3
Registered: ‎06-08-2021

Re: MF242DW - Unable to install software

Still getting the error - "You do not have sufficient privledges to install the program. Log on again with administrator privledges.".

 

I have logged in as admin only. 

 

Please suggest how i can resolve this issue.

 

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