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New Contributor
Posts: 2
Registered: ‎01-06-2018

MF236n will not scan to pc

Everything else works. The PC recognizes the printer and the printer sees the PC, but I can't scan from the printer. I keep getting "an error occured" message. However I can go to the PC, find the printer in devices and remotely scan from the PC. latest driver is installed.

Product Expert
Posts: 399
Registered: ‎02-28-2017

Re: MF236n will not scan to pc

Hi waterbound,

 

In order to properly assist you, I will just need to know what operating system you are running?  Additionally, is the unit being connected via USB or via ethernet cable?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎01-06-2018

Re: MF236n will not scan to pc

Windows 10 and USB.

Product Expert
Posts: 399
Registered: ‎02-28-2017

Re: MF236n will not scan to pc

Hi waterbound,

 

In order for us to better assist you, we will need some additional information.  Do you mind answering a few questions so we can get a better picture of your situation?

1.  Can a copy be made?

2.  Did you install using the disk or download the software from Canons website?

3.  Can you scan using the steps when you click HERE?

4.  What operating system are you running?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

                   

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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