MF236N Scan utility works with network, but not USB

[ASupportPerson]

Has anyone ever experienced where this printer will scan (using the Canon utility,) via network, but not USB?

We need to use USB for these printers, so any insights/solutions to make it work via USB instead of network?

[ASupportPerson]

Sorry, I forgot to add: The scan utility works on the flatbed on USB, just the ADF doesn't work. So, a very specific issue.

[Hector]

Hello,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666.

1. What version of the Mac or Windows operating system are you using on your computer?
2. When you try scanning from the document feeder, do you get any specific errors or what happens?

[ASupportPerson]

Thanks Hector. Sorry for the delay. Here is the info:

• Windows 10 21H2
• Via Windows software, a popup occurs saying there is no document in the feeder. This is if you select in the software to use only the ADF. If you set it to auto, it ignores the ADF and scans the full scan bed. If trying to send the scan from the device to the computer, it asks you to confirm the computer to send to but doesn’t let you confirm. Placing documents in the ADF, it beeps acknowledging that a document is in the ADF, and works for copies/faxes, but not scanning to the computer.

[Hector]

Hello,

The issue that you are describing usually points to the WIA service not running properly on the computer or something is blocking it from running.

In this situation, I would suggest pressing the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in services.msc and clicking OK. In the list of services, you can highlight the Windows Image Acquisition service and then click the option at the top to restart. You can also try turning off any security software and then restarting the service if just restarting the service does not resole the problem.

If you continue to have issues, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to assist with the issue.