01-15-2019 05:59 PM
01-21-2019 02:07 PM
Hi Irene-wilcan.
I will be glad to assist you. However, so that I can best assist you, I will need to gather some more information. Please answer the questions below;
1. Is the printer connected to the computer with a USB cable, or wirelessly over the network?
2. Is using a USB cable, was the printer connected to the computer while the drivers were being installed?
I look forward to your reply. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
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