Error when scanning into paint program

[treadhead194]

I have an MF726CDW which is on my network.  I'm trying to scan into a paint program but I'm getting an error message "Internal program error: An invalid parameter has been passed to a function".

I have the latest drivers installed to include the MFScan Utility and the NetworkUSBScanPatch. I've contacted the manufacturer of the paint program and sent them a screenshot of the error message, but I have a feeling it has nothing to do with the paint program. I'm just trying to cover all my bases and hopefully, somebody here can help with the problem.

Thanks in advance

[Patrice]

Hi treadhead194.

I will be glad to assist you; however, so that I can best assist you, I will need to gather some more information. Please answer the questions below:

1. Do you know which type of scanner driver the paint program uses?

2.  Are you able to scan using the MF Scan Utility or the Windows Fax & Scan program?

I look forward to your reply. If you need immediate assistance, or run into any other issues, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).