01-17-2021 08:27 AM - edited 01-17-2021 08:32 AM
I have a Canon MF643cdw and I installed the drivers for it without problems. But when I tried to install MF Scan Utility and open it, it said "A scanner driver that supports this software is not installed. Please install it and try again." And it gives the error code "9,230,0".
What do I do to fix this?
03-16-2021 04:27 PM
If you are getting that error, it will usually mean that something blocked the scanner driver install or it did not install properly. This is not a US model so I do not have access to all of the information. In this situation, I would Suggest downloading the 4th driver file on that page that includes the Scangear scanner driver. That will be the driver that the MFtoolbox should need. Once it has downloaded, I would suggest turning off any security software on the computer and then installing the drivers again. Once that is done, you can try scanning again.
If you are still unable to scan, I would suggest trying to contact Canon CZ support using the link provided HERE.
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.