MF 240 won't print but scans

[megias]

I bought Canon MF 244DW.I connect the peinter throght USB cable port.Everithing was fine and I print and scan to today.Today I can scan documents but can't print.My operation sistem is macOs Sierra 10.12.4.Please for help!

Thank you in advance

[Sonya1 · Accepted solution]

Hello megias,

Since you can still scan to your Mac OS Sierra computer with your imageCLASS MF244dw, I suggest you delete the printer from System Preferences then re-add the printer using the steps below to restore your ability to print.

 1.  Choose Apple menu > System Preferences, then click Printers & Scanners.

 2.  Select the printer in the list, then click Remove '-' (minus).

 3.  Ensure your printer is turned on and the USB cable is connected directly from the printer to your computer.

 4.  Press the '+' PLUS button to add the printer.  A window will open to add the printer.

 5.  Click 'Default'.

 6.  Select the Canon MF244dw (or MF240 Series) that has 'USB' listed for Kind.

 7.  Select 'Select Printer Software' or 'Select Software' from Print Using or Use > select the driver corresponding to your printer from the list >click OK.

 8.  Click 'Add'.  The printer is added to 'Printer List'.

 9.  Confirm that the printer has been added > close the dialog box.  Confirm that the driver name selected in step 7 is displayed bedside 'Kind'.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[shajimonep]

My Canon MF 240 Series Printer printing but not scanning. Would you please help me to fix it.

Thanks

Shaji

[Crista]

Hi shajimonep!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what printer model you own and what opertaing system (Windows 7, 8, 10) or Mac OS X (10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[shajimonep]

It is MF 247DW. I bought this printer two weeks back and at the time of installation I made a test scan it worked perfect. Now when I try to scan a document it is saying "Connect to a Computer".

I am using Windows ver 8.1

[James_C]

Hi shajimonep,

Based on the specfic issue described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI