Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎04-11-2019

MB5420

Go to print and the printer cycles the "Sending Fax" message, and the message that comes up on the computer is "Printer is preforming another task" It is not connected to a phone line.

 

To get it back to workingI have to reboot computer and unplug printer, replug, then shut it down and restart printer.

 

OS Windows 10

Product Expert
Posts: 886
Registered: ‎11-19-2018

Re: MB5420

Hi BCGray,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

New Contributor
Posts: 2
Registered: ‎04-11-2019

Re: MB5420

I think I have found the solution. I went to the Canon site and downloaded a new driver made in 12/18 and that seems to be the cure.

 

I think all this came about shortly after the Windows 10 update in January.

 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement