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New Contributor
Posts: 1
Registered: ‎02-02-2019

MB2720 Trying to install new black ink tank but it will not click into place

I'm trying to replace an empty black ink tank with a new C-1200XL tank.  When I push in the tank, it will not click into place, not matter how hard I push.  The other tanks worked perfectly.   What should I do?

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Product Expert
Posts: 443
Registered: ‎11-19-2018

Re: MB2720 Trying to install new black ink tank but it will not click into place

Hi jwbrine,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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