MAXIFY MB2720 - Black Vertical Lines on print outs

[smolsbee]

I am trying to figure out why I have verticle black lines (looking at print out) on the left side front and right side back when I print anything. I cleaned it inside and it is still doing it.

What is causing it and how to stop it?

MB2720 connected by Wi-Fi

Thanks,

Stephanie

[ArthurJ · Accepted solution]

Hi,

If you performed at least 2 bottom plate cleaning and ink is still being transferred to the paper then the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[smolsbee]

I will try the bottom plate cleaning two times and see how it does and go from there. Thank you!