03-03-2025 12:19 PM
I have a used Canon Image Class MF828cw and it's been working very well. Lately I have a blue line running down the right side of each page when printing in color. Today, the blue line has also appeared when I print in black and white. Need help, please.
03-04-2025 09:57 AM
Thanks for joining the conversation, Deescho!
So that the Community can help you better, we need to know exactly which Canon printer model you're using and the model number you mentioned doesn't match anything we've made. If you could double-check the model number, that would be great. It should be on the front of the printer, probably on the control panel. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.