MAXIFY GX7021 server settings communication problem, error 3423

[dbass]

hi. i have the Canon GX 7021 and logged in online to type in the mail server settings. i tested the settings and it says successful ,then i scan and it gives me the 3423 error everytime. fail to communicate with server. i've spent hours trying different settings and nothing works.  any help is appreciated before i return it!

[Stephen]

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[Hector]

Hello Dbass,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What mail service are you trying to configure the GX7021 with?
2. Are you able to scan to any other devices or mail servers or do you run into any issues?