10-30-2024
07:55 PM
- last edited on
10-30-2024
09:48 PM
by
Tiffany
Hello.
Initially, I had issues with my GX6021 not printing C, M and Y.
I performed several "Cleanings" and "Deep Cleanings" until I finally got C and M to print.
Yet, Y still will not print.
I even installed a new maintenance cartridge which is over half full now. 😞
All ink bottles are 80% full.
I had this same issue a few weeks back and performed one "Deep Cleaning" which solved it.
Any ideas to remediate?
Thank you!
08-20-2025 12:37 PM
Hello,
If you have performed several cleanings and deep cleanings and the color is missing completely, it looks like there is air in the ink lines. In this situation, you can try a color only ink flush using the steps in the link HERE. Once the flush is complete, you can try a nozzle check or test print to see if the yellow appears.
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