09-21-2022 06:47 PM - last edited on 09-27-2022 10:59 AM by Danny
1. I get the error on my printer I get the 1303 error code on the printer display. I got another one too but I can't remember the error code number.
2. I have not contacted support as I get home late and they have closed for the day. Unless I'm looking at the wrong hours.
It would be nice to find a resolution to my problem. I'm very frustrated that I have a $400 printer that doesn't work like it should. Please help me. Thank you.
09-21-2022 07:22 PM
Hi!
To have a better understanding of your issue, please let everyone know the model of the printer you have, the operating system on your computer, and any other relevant information that may be helpful.
If this is a time-sensitive matter, please check out your other support options here.
Thanks!
09-22-2022 08:58 AM - edited 09-22-2022 08:58 AM
We see you posted recently about different problem on a MAXIFY GX5020. In accordance with my colleague's request, please let us know whether the error code you mentioned is appearing on this printer or a different one.
09-26-2022 09:05 PM
I have the maxify megatank GX5020. I have a macbook currently using macos Big Spur. The error code appears on the printer display. Its the printer not my computer.
09-27-2022 12:25 AM
Greetings,
Please see the following KB articles:
Canon Knowledge Base - Remove Jammed Paper from the Rear Side of the Printer - GX5020
Canon Knowledge Base - Paper Jams - GX5020
Canon Knowledge Base - Paper Does Not Feed Properly - GX5020
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.