LPB6030 Toner Density problem

[Cybrarian]

I tried to change toner density but I don't get the options shown in the manual.  This is what I get, with no toner density changes possible. Any ideas on how to increase toner density?  I got a new cartridge, same density. Thanks.

[Hector]

Hello Cybrarian,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.

1. What version of the Mac or Windows operating system are you using on your computer and what program are you printing from?
2. What model toner cartridge do you currently have loaded in the printer?