LBP622Cdw won't recognize paper

[krsarvestani]

I have a 2-year-old LBP622Cdw that won't recognize that has started giving me an "out of paper" error even though there is paper in both trays. I recently upgraded to Windows 11, but it started doing this before I upgraded from Windows 10. The same thing happened witht his printer a little over a year ago while it was still under warranty, but cleared up before I could have it looked at.

Any help would be greatly appreciated, thanks!

[Hector]

Hello Krsarvestani,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, feel free to contact support at 1-800-652-2666. Our agents would be happy to assist.

1. What size paper do you have loaded in the two trays?
2. What is the specific message that it gives you about loading paper and does it appear on the display of the printer or is it on the computer?
3. What version of the Mac or Windows operating system are you using on your computer?