LBP622C/623C Paper Selection

[david_l]

I'm having an issue with my LBP622C/623C which I can't seem to figure out.  I have US Letter paper loaded in the paper tray (the one that slides out)  and the display shows both correct size and that its loaded with paper.  Every time I go to print a letter sized document the printer says "No Paper LTR: Plain 1" (see image).  I have to select 1 (which is the paper drawer) and then it works fine.  I have looked through all of the settings and can't find which one needs to be changed.  I've even disabled the multipurose tray and it still does it.

[APTI]

that was the issue. They could have treated it as windows and I can easily translate it to linux. The problem is not that technical since it happens on all platforms. Tell me what to do on one platform and it is the same for the others. I was treated rudely by the reps for even suggesting that.

Is it too much to ask that people make things that work properly?

[onewildwest]

I'm having the same problem on my lbp632c.

What does this mean?  "Try removing that printer entry"...

When I follow the link for a new driver I get the following message.  "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver."...

My computer is running windows 10 home.