Hello,
The issue could be caused by a hardware issue or there is a message/error preventing the menu from being used.We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. What message or menu screen do you see when the printer turns on?
2.Are you able to print from a computer? If not, do you get any specific error messages?
