06-06-2023 08:02 PM
I am not able to remove the toner cartridge from my imageclass d530. It appears to be stuck on the left side.
07-18-2023 02:53 PM
Hello Kymatsu,
If the toner is jammed in the printer, you can try pushing the toner back into place and then trying a copy/print. After the print, you can try opening the printer again and then trying to remove the cartridge. If the cartridge is still stuck, it looks like there is something wrong with the hardware or the toner cartridge. In this situation, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to check what is causing the issue and can provide any service options.
07-18-2023 11:55 PM
Hello Hector,
In my previous attempts to remove the toner, the toner cover will not close and I am not able to try to print. I'll contact support. Thank you for the suggestion and the support phone number.
09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
EOS R6 Mark II - Version 1.2.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.