Canon ImageCLASS MF632 cdw stuck at loading screen.

[nhl1011]

It has been working until today.

The printer is just stuck at a loading screen where I a loading bar under the word Canon. 

I tried to restart the printer by pressing the power on/off button as well as unplugging the power button.

When the printer getting rebooted, it will make some sounds and my phone can find the printer via wireless, but it is still stuck at the loading screen and nothing works.

I've tolerated the misalignment and wireless disconnectivity but not this!! cuz it wont even allow me to print anything.

Please help!!!

[Hector]

Hello Nhl1011,

If the printer is stuck at the loading screen, it would point to a problem with the hardware or a job is stuck in queue. You can check any connected computer for jobs waiting in the print queue that need to be deleted. If connected over a network, you can try turning the printer off and on while your router is unplugged to see if the printer starts up. If you are unable to get past the loading screen, it looks like the printer needs service. You can check you available service options by logging into your MyCanon account.

[leah27137]

Me too! @nhl1011 Probably around the same timeframe as well, just now dealing with it. Did you get ever get it to work?? I am beside myself with this one

[ylowinger]

I called Canon and solved this for a similar model printer. I had to connect the printer directly to a power outlet and not through the surge protector. I was told that the surge protector does not provide the power the printer needs.

This fixed the issue right away.

I'm not sure why the issue came up all of a sudden as I was using the surge protector for years.