10-14-2022 05:22 PM
My printer is constantly disconnecting from my MacBook. It is now to a place where it hasn't been able to reconnect to the printer in over a week.
Should I factory reset the printer and if so how? I already installed the new driver earlier this week for iOS from the Canon website and still no resolution.
10-14-2022 05:33 PM
BTW I have the macOS Monterey 12.6
10-14-2022 09:02 PM
Greetings,
Your printer supports the following connection methods:
USB, Ethernet, Wireless and Wi-Fi Direct. Please tell us which are you using?
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
10-18-2022 05:34 PM
Hello DrawBees,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact our support team over the phone at 1-800-652-2666.
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.