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ImageClass MF641Cw & MacBook disconnected

DrawBees
Apprentice

My printer is constantly disconnecting from my MacBook. It is now to a place where it hasn't been able to reconnect to the printer in over a week.  

Should I factory reset the printer and if so how?  I already installed the new driver earlier this week for iOS from the Canon website and still no resolution. 

3 REPLIES 3

DrawBees
Apprentice

BTW I have the macOS Monterey 12.6

Hello DrawBees,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact our support team over the phone at 1-800-652-2666.

  1. Are you connecting via USB or is it over a network?
  2. When you try to print do you get any messages or errors on the printer's display?
  3. When you click the + in printers and scanners to add a printer, is the list blank or does the printer appear?

shadowsports
Legend
Legend

Greetings,

Your printer supports the following connection methods:

USB, Ethernet, Wireless and Wi-Fi Direct.  Please tell us which are you using?

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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