imageCLASS LBP632Cdw Not seen with Xfinity on Mac

[Atalanta]

I have a Canon Imageclass laser printer. Before we upgraded our router in December, we could print from all our devices. Now that we have the new modem, it’s been nothing but a 🤬. 

I went to print and can’t. I went into my printer and connected it to the new network. When I go to print, it says it’s offline. I look in my xfinity app and it shows the printer under the connected devices. 

I’m using Apple devices - MacBook, iPad, Mac mini, etc. Worked fine before the new gateway. 

It’s the newest gateway, so there’s no ability to split out the 5ghz and 2.4 ghz. 

[shadowsports]

Greetings @Atalanta ,

I've had Xfinity for a few decades.  However, I use my own modem and network equipment. 

See these two articles I wrote in regards to wireless network assistance.

https://community.usa.canon.com/t5/shadowsports-s-KB/Canon-Printers-Wi-Fi-Connection-Hints-and-Tips/...

https://community.usa.canon.com/t5/shadowsports-s-KB/How-To-Static-or-Reserved-IP-Assignment-For-Pri...

For our benefit, please provide the model number of your gateway? XB8, XB10 etc?  Also, the actual model of your printer, please.  

[Atalanta]

Thanks for the links, but when I click on them I'm informed I don't have permission to view.

We had been using our own modem and router but recently upgraded (lol) our service and had to change modem to their PoS which has been a problem ever since.

My equipment:

Xfinity - XB8 modem/router

Canon Imageclass LBP632Cdw

[Atalanta]

After messing with it for a couple days, it's finally printing. I don't know what convinced it to cooperate, so I can't post a detailed outline of what I did to get it to work right.

What I did do:

Connected the printer to the new network - entered the password for the new router and waited for it to say "Connected"

Made sure I was on the same network as the printer.

Installed the newest printer driver on my MacBook.

Removed the printer from my printer settings and installed it again.

Mind you, I had gone through all these steps several times before I posted here so I don't really know what ended up getting it to work.