ImageClass MF232W not recognizing paper

[jan8]

My imageclass MF232W is no longer registering paper in the paper tray when trying to print.

I can make copies and it is fine but when I ask it to print something it says load paper and throws an error but I cannot see the error code.

Anyone else having this issue

[Hector]

Hello Jan8,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, your can contact support over the phone at 1-800-652-2666.

1. What size and type of paper are you trying to print on?
2. What version of the Mac or Windows operating system are you using on your computer?

[yourfriendisaac]

I have the same problem. Paper size is Letter. OS is Windows 11, but I also use Android, iPhone and Linux on other devices. The OS means nothing. This appears to be a hardware issue. I need to either know the troubleshooting steps or need to know if I need to take it someplace. This seems to be a known issue.  

[Stephen]

Hello!
The OS is helpful because it tells the tech which software and drivers you use to access the printer, which will guide the troubleshooting process. 

If this is happening on your devices, and you feel it's a hardware error, you may want to contact support so they can troubleshoot this with you one-on-one. Support is available Monday through Friday at 1-800-OK-CANON (800-652-2666).

I hope this helps guide you in the right direction!