06-21-2020 11:16 AM
I've been using this printer for years with Windows 7. Nothing has changed. Same PC. Same OS. No recent updates because W7 is no longer supported. Scanned something a few days ago. Today I printed w/o issue but when I tried to scan I got error message You need a WIA driver to use this device.
Please install it from the installation CD or manufacturer's website and try again.
When I right click on my short cut to the printer the option to Scan isn't even listed anymore. What happened and how do I fix it? I don't want to get rid of the printer, its been great!
Solved! Go to Solution.
06-21-2020 11:24 AM - edited 06-21-2020 11:33 AM
All drivers fro the D420 are avaialble here.
We can't speculate what changed or what might have happened.
So your best bet would be to uninstall / reinstall the device and its software.
06-21-2020 11:41 AM - edited 06-21-2020 11:42 AM
I'm leery of the online drivers. I tried them for a new machine w/ W10 and ended up in same situation I currently have: able to print but unable to scan. In fact, I just got a "new" W7 desktop thinking I'd be able to scan with it vs. unable with W10. I'll try it but I'm not optimistic. Thanks.
06-21-2020 11:33 PM
You should not have any reluctance using drivers from Canon's website. These drivers are specific to your product.
There is a patch file which specifically addresses an issue with scanning. (W8, 8.1 and 10) I suggest you look into that.
The printer is about 7 yrs old. Trying to use a CD supplied with with your printer which was manufactured years ago is the problem.