ImageClass D1550 - scanner does not work under windows 10?

[pctcoating]

We have a new Imageclass D1550 MF printer - print and fax works, but not scanner. Scanner drivers does not get installed , or scanner is not recognised in windows 10 computers.  Any body has same issues?

[Patrice]

Hi pctcoating.

I will be able to assist you.

It is unclear if you receive an error when installing the scanner driver, or when attempting to scan a document.  If you receive an error when installing the driver, please temporarily disable any antivirus or firewall software, as it may cause a conflict with the installation.

If you are experiencing an error when scanning a document, please download and install the Network/USB Scan Patch.  For more information about the patch, please click the link below:

Windows Scanning for imageCLASS

If you still experience an error, or need immediate assistance, please call us at 1-800-OK-CANON (1-800-652-2666).

[pctcoating]

Yes, we did receive an error when installing the scanner driver, basically it does not get installed. We have disabled firewall and anti visrus during installation. but no success.

[pctcoating]

Error message :  MF drivers , Could not install the scanner driver. try to install again