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ImageClass D1550 - scanner does not work under windows 10?

pctcoating
Contributor

We have a new Imageclass D1550 MF printer - print and fax works, but not scanner. Scanner drivers does not get installed , or scanner is not recognised in windows 10 computers.  Any body has same issues?

3 REPLIES 3

Patrice
Whiz

Hi pctcoating.

 

I will be able to assist you.

 

It is unclear if you receive an error when installing the scanner driver, or when attempting to scan a document.  If you receive an error when installing the driver, please temporarily disable any antivirus or firewall software, as it may cause a conflict with the installation.

 

If you are experiencing an error when scanning a document, please download and install the Network/USB Scan Patch.  For more information about the patch, please click the link below:

 

Windows Scanning for imageCLASS

 

If you still experience an error, or need immediate assistance, please call us at 1-800-OK-CANON (1-800-652-2666).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Yes, we did receive an error when installing the scanner driver, basically it does not get installed. We have disabled firewall and anti visrus during installation. but no success.

Error message :  MF drivers , Could not install the scanner driver. try to install again

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