cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Image Class Mf 236 n scanning problems

Hmenc
Apprentice

When I try to scan, I get "connect the computer" error message. Te printer/scanner is connected. I can print documents without a hitch, but scanning does not work. Any help is appreciated.

Through the MF utility scanner the platen glass scanning began working, although I still can't scan using the touch screen on the printer itself.will not work. The feeder doesn't work at all, although I do hear the "beep" when I place papers inside it.

Windows 10 OS

3 REPLIES 3

StevenMOD
Moderator
Moderator

Hello Hmenc,

 

Welcome to the Canon forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version), and your connection method. Any 
other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thanks for responding. I added specifics to the original message.

Hector
Product Expert
Product Expert

Hello Hmenc,

If you are able to scan using the MF scan utility but, you are unable to scan from the operation panel, it will usually mean the wrong connection is selected on the operation panel or security is blocking the scanner connection. In this situation, you can use the steps in the link HERE to see if you can select the PC1 option and start a scan. If the PC option does not appear, you can try unplugging your router from the power for 5 seconds and starting another scan.

Avatar
click here to view the gallery
Announcements