09-06-2023
12:53 AM
- last edited on
09-07-2023
08:54 AM
by
Danny
Hello! I have been following your instructions to the "T" and I have a Canon MF656Cdw, and I have been getting an error 802 when I go to scan and email. When I go to test the server connection in Remote UI, I get this error message... any idea or help?
Could not find the server.
Check the settings for [SMTP Server], and [DNS Settings] from the [IPv4 Settings] or the [IPv6 Settings] screen.
09-06-2023 07:09 PM
You have to set an admin pin on the printer in order to access the remote ui.
09-07-2023 01:53 AM
What does that have to do with it? I can access the remote UI fine without issue. I am getting that error message while I am in the remote UI.
09-07-2023 10:10 AM
Perhaps one-on-one help would be easier. Support is available by calling 800-OK-CANON (800-652-2666), Monday through Friday from 9am to 9pm (ET).
09-07-2023 06:43 PM
Sorry, i didnt realize that. I followed these instructions and it worked for my gmail. It may be different for other emails.
09-08-2023 10:23 AM - edited 09-08-2023 10:24 AM
Greetings,
Error 802 is a SMTP server name error. It means the SMTP address specified it not valid or cannot be found.
Example: smtp.serveraddress.com
Contact Support as Stephen suggested. They can assist if you can't figure it out.
~Rick
Bay Area - CA
~R5 C (1.0.5.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10
~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel 8 ~CarePaks Are Worth It09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
EOS R6 Mark II - Version 1.2.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.