Canon Community

akfishy · ‎12-02-2019

I was printing successfully from my Mac Pro using MacOS Catalina 10.15 and went to do a second page and my printer said it was offline. I turned power off and unpluged printer then plugged in and powered on with no results. Also powered off computer and powered back up. Still no success. This is less than a month old and not sure how to solve problem!

shadowsports · ‎12-03-2019

Greertings,

Can you please tell us more about your environment. How is the printer connected? To a network, to your your computer via USB, etc?

New drivers specifically for catalina were released last month on the 26th. Please confirm you are using them before you start troubleshooting. If neccessary, remove the printer and uninstall all old drivers, then reinstall using (10.15) compatible drivers

MF642CDW

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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Image Class Color MF642C is offline