I have CANON MF240 printer. The scanner is not working when I select FEEDER mode. Please help me.

[Danny]

Hi, RAGHUVIR!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof).  It would also help us to know which specific printer model within the imageCLASS MF240 series you're using.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[RAGHUVIR]

Hello Danny , I am using MF247dw image class CANON printer.

I am using WINDOWs. Please help me. Thanks.

Raghuvir

[Hector]

Hello RAGHUVIR,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What version of the Mac or Windows operating system are you using on your computer?
2. When you try to use the feeder, do you get an error or what happens?
3. Are you starting the scan from the button panel or are you using the software on the computer?

[RAGHUVIR]

Heel Hector, When I try to scan from feeder  & it tells me put your documents in the feeder. I am able to scan the document when I do it from the glass.

I am using the software on the computer. I am using WINDOWs but not sure about the version. How can I find the version in my computer , please guide me. Thanks for your help.

Raghuvir