How to fix cannot use driver " dr 140 scanner"

[agnaa]

Hello,

can you help me please ... 

I'm trying to scan several pages.. but i cant with this error

cannot use driver. confirm whether or not another application is using it 80ff0003

[Stephen]

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[agnaa]

thank you ,

Operating System: windows 10

connect to My device : USB

Error:

I found an answer HERE

From Run >  msconfig > Startup and Remove the check in the Load Startup Items box. 

and delet C: \ Program Files \ Canon Electronics  ... Then re-installed driver 

but, the problem has not been resolved

i am from saudi arabia so is there arabic support ? 

English isn’t my first language, so please excuse any mistakes

[Patrice · Accepted solution]

Hi agnaa.

You can reach support for Canon Saudi Arabia by clicking the link below:

https://en.canon-me.com/support/consumer_products/contact_support/

Thank you for contacting the Canon USA forums.