05-14-2023 08:28 PM
When auto duplex printing, a sheet will randomly be ejected from the printer instead of being pulled back in after drying. The printer interprets this as a paper jam. It generally happens once while printing a multipage duplex document.
05-17-2023 01:16 PM
Hi,
You can try cleaning the ADF by using the steps HERE. If the cleaning do not resolve the issue, I recommend reaching out to Canon support for real time support with this issue. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
06-24-2023 02:48 PM
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