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New Contributor
Posts: 3
Registered: ‎12-18-2019

imageClass MF264DW does not wake up from sleep mode

I bought a brand new imageCLASS MF264DW, and connected directly to a wall outlet + wifi (ASUS AC-1900 router). When it is in the sleep mode and I send a print job, it does not wake up. I never had this problem with a Brother printer. Any help would be appreciated. Thanks.

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Esteemed Contributor
Posts: 2,435
Registered: ‎11-19-2017

Re: imageClass MF264DW does not wake up from sleep mode

Greetings,

 

What OS are you using the printer with?

 

What is the IP of your printer?

 

Can you ping it from the device you are trying to print from? 

 

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 3
Registered: ‎12-18-2019

Re: imageClass MF264DW does not wake up from sleep mode

Thanks for your response. I print from Windows. I fixed IP address for the printer on router (Asus AC-1900) to avoid IP change. This is how I connect the Brother printer, and it worked without any issue.

 

I didn't try to ping it while it is sleeping. Will try it later.

 

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Esteemed Contributor
Posts: 2,435
Registered: ‎11-19-2017

Re: imageClass MF264DW does not wake up from sleep mode

[ Edited ]

Gretings,

You are on the right track then, I recommend using a static IP. 

 

Things you can try:

Open a web browser and type the IP

 

Try pinging it from a command prompt 

 

Example, I can reach any printer on my LAN even when it's asleep.  This is one example.

 

WS.png

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 3
Registered: ‎12-18-2019

Re: imageClass MF264DW does not wake up from sleep mode

Since I assign a static IP to printer, i disable AUTO IP/DHCP on printer setting (networking -> IPv4 settings -> Auto Acquire: OFF). You may do it from web UI or on printer LCD.

 

it seems working fine now.

 

 

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New Contributor
Posts: 1
Registered: ‎01-23-2020

Re: imageClass MF264DW does not wake up from sleep mode

[ Edited ]

I have the same problem. None of the discussion I see so far resolves the problem

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New Contributor
Posts: 1
Registered: ‎02-19-2020

Re: imageClass MF264DW does not wake up from sleep mode

Few month dealing with my new MF264DW not waking up from sleep mode when sending something to print.  Didn't have the issue with my previous Brother printer.  Spent more time troubleshooting and found a setting that resolved it.

My printer is on wifi, I didn't do anything on the router; it uses DHCP.    

 

On the printer:

Menu-> Network Settings ->Wireless LAN setting->Power Save Mode -> Switched from ON to OFF

 

The printer now wakes up and prints then goes back to sleep after 5 mins (as set) 

 

 

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