Driver installation gives invalid IP address error

[ptn68lax]

I have a Canon MF244dw printer. I am trying to install the driver I downloaded from the canon web site I get an error when I try to install from network connection.

 

I am running Windows 10. Thanks in advance for any help.

[James_C]

Hi ptn68lax 

Based on the specfic issue described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[ptn68lax]

Thanks for the reply James, allbeit a little late. I contacted Canon customer support and was on the phone with them for 45 miutes. They walked me through re-setting up the printer (something I had done countless times prior to calling), only to have them tell me that it was an issue on my end with the computer/network. I completly disagreed, I hookup my one year old canon printer that I replaced and had no issues. I ended up sending the printer back to Amazon, wich is a whole other story. 

I bought a Brother printer and had it unpacked and running with no issues in 20 minutes. 

Needless to say both Canon and Amazon lost my business because of this printer. And I have been buying Canon printers for over 20 years.

[SNVE]

I had the same problem, but got solved after:

1.- Turned off 3rd party firewall app (Zonealarm free edition)

2.- Unistalled VPN Software (OpenVPN). 

Im prety sure the second was the culprit. 

I run win10 pro with alll available updates and patches installed. 

Hope it helps.