03-01-2019 11:50 AM
03-05-2019 05:51 PM
Hi rtadepallis.
So that we can best assist you with this issue, does the error occur when printing specific documents, like PDF files, or with all documents?
I look forward to your response. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
03-05-2019 06:55 PM
03-07-2019 02:12 PM
Thank you for your reply.
Which program are you using to view and print the PDF files?
I look forward to your response. If you need immediate assistance, please call us at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
03-09-2019 07:03 AM
03-12-2019 05:56 PM
Thank you for your response.
Please try to print the PDF using Preview and verify if you receive the same error. If the error persists, please contact us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
03-25-2020 05:18 PM
only on PDFs
03-25-2020 05:28 PM - edited 03-25-2020 05:29 PM
I tried everything on my LBP151 printer but still get that "filter failed" message when I try to print PDFs. I erased the drivers, reset printing etc etc. same result..u think that Canon needs to come up with updated drivers instead of sticking with 3 yera old ones
I called Canon; tech was really nice and knew of issues but could'nt fix it ...he mentions that Canon needs to update old drivers...so I am waiting....
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.