Color imageCLASS MF743Cdw Scan Issue

[misdirection]

Hello All
I just bought my printer MF743cdw couple days ago and I did set up already.

Now, I found a scanner issue which is not clear read shows on my PC by PDF scan if I use printer system scan paper directly. But it does scan paper clear when I use scan Utility this software on my PC. It is so wired. I don't want use software all the time.

Does someone know what's going on please?

[Hector]

Hello,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?
2. Is the scan faded, streaked, blurry or how is the scan not clear?
3. Would you be able to attach a sample issue of the scanner issue?