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Canon Maxify GX6021 not printing any color at all.


Canon Maxify GX6021 not printing any color at all.  I have done the nozzle check, cleaned and deep cleaned and not color shows.  Only black prints on test page.  Ink only 1/4 down.  Please help


Product Expert
Product Expert

Hello Jhmauldin,

That issue can be caused by a problem with the color print head or air in the ink lines. In this situation, you can try reloading the color print head that the ink sprays out of to see if it resolves the issue. You can use the steps in the link HERE to reseat the color print head. While reseating the color print head, you can inspect the color ink lines attached to the print head carriage. If the ink lines are empty, or if there are gaps in them, you can perform an ink flush for color only after reseating the print head.

click here to view the press release