I was trying to scan something and it kept telling me I couldn't email it without being logged into the UI account. I had never used it before, so spent about 10 minutes trying to figure out how to access it. By that point I was frustrated and when I finally found it and it asked me to put in my new login information I did it without paying too much attention. I must have had a typo because now what I thought I entered won't work and neither will the factory default. Is there an easy way to just put it back to the factory settings so I can redo it? Everywhere I look they tell you to call and I've been on hold forever. It feels like something that should be relatively easy to reset but I can't find the information online anywhere for this model. This is a home printer so the fact that I need to do all of this just to scan a document is crazy to me. If anyone knows of a way to remove the need for manager settings that would be amazing too.
I have this problem with my office MF455DW. It reset and now I need a system manager id and password and 7...1 doesn't work. Neither does the password I had assigned to it and won't respond to any Ping etc. Rebooted several times. Most annoying.
If you need to reset the system manager ID and PIN, you will need to contact support over the phone at 1-800-652-2666. Our agents would be happy to walk you through the process of resetting the Pin and ID.
