Canon MF8280 Scans are just blank

[jillzzzy]

I have an MF8280 and everytime I scan it scans white.  The page it blank.  I have tried from the platen glass and from the feeder they both seem to work but the image is blank. All I get is a white blank scan. I have treid everything.  I have uninstalled all drivers and uninstalled multiple times.  I updated the firmware.  I am running Macos 10.12.14 . I am a pretty tech savvvy person and for the life of me I am going mad.

I see the light of the scanner, although it does seem dim maybe?  I am not sure what is should look like.  Can anyone help?

[Sonya1]

Hello jillzzzy,

I'm delighted to help.  I have a few questions about your situation.  (1) When you make a copy after placing a document in your Color imageCLASS MF8280Cw, and pressing COPY and the BLACK or COLOR start buttons, does the copy print blank too?  (2) Is your MF8280Cw's power cord connected directly to a wall outlet or power strip/surge protector?  (3) If your MF8280Cw's power cord is connected to a power strip/surge protector, for testing purposes, does the issue still occur when you connect the power cord directly to a wall outlet?

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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[jillzzzy]

I have never been aple to get the copy to work it gives me a paper tray error every single time.  The ONLY thing I can get my printer to do is print.  It is plugged into a surge protector.  I will plug it directly into a wall now and see what happens.

[jillzzzy]

okay I got the copy working but it also just spits out blank.