Canon MF743cdw

[Railway]

We recently installed our Imageclass and it will print automatically for some users and not others, how do I remedy this as the users who it is not working for have reinstalled the drivers a couple of times and it still is not working for them. 

Liz

[Danny]

Hi, Liz!

So that the Community can help you better, we need to know exactly which operating system is running on each of the devices involved (i.e. Windows, macOS, Andorid, or iOS, and which version thereof) along with what kind of connection methods you're using (i.e. Wi-Fi, Ethernet, USB cable, etc.). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Railway]

Thank you for your response, every user has windows 10 and has been wirelessly connected to this printer before, we just had a replacement copier sent out and I set it up. 

[dexman335]

Are the computers that cannot print to the 743 paired to the same router?

[Hector]

Hello Railway,

If some computers can print while others can't it will usually be caused by security software blocking the printer connection or an issue with network communication.

You can check printer's network settings using the steps in the link HERE. You can check if the computers can access the printer over the network by opening a web page and entering the printer's ipv4 ip address and pressing enter. If you can get to the printer's network user page, the computer should be able to reach the printer. If it can't get to the printer page, you will need to check the computer's settings/network environment.

If you can get to the page for the printer and it is not working on your computer, you can try turning the security software off on the computer that does not work and then reinstalling the drivers. If it is still unable to print, I would suggest contacting our support team at 1-800-652-2666. Our agents would be happy to assist you with determining what the issue is.