My printer will not print after installing a new toner cartridge. The message says "toner nearly out", will print a few pages, then I receive "cant print RX", however when I check the toner status, it says "ok". I can reboot it, and it will print a few pages, then say it's out of toner again. I've tried a couple of other toner cartridges, and I get the same result.
I'm not sure how old the printer is, minimum of 6 years.
The issue looks like a problem with the hardware or a problem with the information the printer is getting from the toner cartridge. We would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666. Our agents would be happy to assist.