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Cannon mf644cdw wont print envelopes


I have printmaster 16 and a great laptop connected by wifi to the printer. I can not print an envelope. With the paper set to envelope, trying multi function tray or tray 1. The envelope will print on a regular sheet of paper in tray 1. Out of a half dozen attempts to print on the multi function tray, One printed the image on the envelope as if was mostly shifted off the page and a couple print the envelope in miniature on the envelope. All the rest are blank from either tray. What do I do? 


Product Expert
Product Expert

Hello Stevesellsmaine,

The issue that you are describing could be caused by driver settings or settings in the program. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.

  1. What version of the Mac or Windows operating system are you using on your computer?
  2. What size envelope are you trying to print on?
  3. Do you run into the same issue if you try to print an envelope from a different program?