10-05-2015 07:54 PM
I have a Maxify MB2320. I bought replacement ink from E-Z Ink on Amazon which said it was compatible with my printer. I had to turn if off and on each time I wanted to print. So I was going to remove the off-brand ink cartridges and install Canon cartridges, but when I open the door, the printer head does not move to the replacement area and the screen displays "The front cover is open. Close the cover". Is there a way to get the old cartridges out?
10-27-2015 07:25 PM
Looks like this problem has everyone stumped. Anyone have a strategy that might work to save the printer? Otherwise, it looks like its off to the trash. It's a bummer because it's relatively new. I wish there was a fix.
10-29-2015 08:39 AM
Hello.
Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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11-03-2015 06:53 PM
Thanks. Finally got the answer. Since the cartridges are under pressure, you can't remove them until they are low.
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