Showing results for 
Show  only  | Search instead for 
Did you mean: 



We have 3 of these printers in our office and the printing function is fine but when scanning using the software app for Windows 10 and gives a error when trying to scan off feeder on all 3 printers. It will advise to place originals in feeder when there is no paper jam and paper is aligned fine. All firmware is up to date on printer. We have uninstalled all drivers and reinstalled using canon's webpage for current drivers. Unsure what needs to be done. The settings are put on Feeder currently but was on Auto and gave errors when trying to use Auto. When we changed to Feeder it worked for one day. USB cable has been replaced as well.

WIN 10 Pro; Version 21H2; OS Build 19044.1889 




We are having the same issue with the same model and slightly different models at 18 different locations. Also using Windows 10 Pro, USB connected, Using the scan utility v 1.11 and 1.20. All Windows updates are current and use printer drivers from the website.

To get it to work I have uninstalled the previous drivers, rebooted the computer, and reinstalled the current drivers from the website. It lasts for about a day and then it stops working again. In one case it only worked for a few hours and stopped working after a reboot.

Hello Jfurness,

If the issue comes up after a restart on the computer, it will usually point to a problem with the drivers or software that are currently running on the computer. If the drivers are up to date, you can try restarting the WIA (windows image acquisition) service to see if the software starts to respond again.

If you continue to have issues, I would suggest calling in for support at 1-800-652-2666. Our agents would be happy to check what is going on with the driver/software communication between the computer and scanner.


Same here. I uninstall everything and works for the day I need it, but when we come back in to work the next day it's back to not working. Unfortunately, I hate to say but do not recommend this model of printer to anyone. I have seen other models have this same issue but not real resolution to this issue.

11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!