Selphy square Qx10 qr code not working

[Metteko]

I received the SELPHY Square Q ×10  and I cannot get it to connect to the app. The qr code is not working. and i cannot connect manually because it is asking for a password. 
I use my iPhone 15 iOS 17.2.

Please help me! 

[ArthurJ]

Hi,

Based on this type of issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[Riana]

I’m having the same issue. Were you able to find a solution?