Selphy CP1300 not working with Mac update

[sharif1]

I just updated my Mac to Sequoia 15.4.1 and now my Selphy CP1300 will not work.  Any ideas?

[rs-eos]

More information would be needed to include how you're connecting it (USB or Wi-Fi?). Is there are error message shown? What, if anything, have you already tried to troubleshoot?

[sharif1]

I am using wifi...no error message.  Just says it isn't connected to wifi, but it shows the wifi.  We have taken it down to the factory setting and set it back up again, but still says no wifi.  We have shut everything down, started it back up again.  Not sure what else to do

[Patrick]

Hi sharif1,

Please install the SELPHY Photo Layout app on your moble device (for example: tablet or cell phone).

Next, please make sure that your mobile device is connected to the same Wi-Fi as your SELPHY CP1300.

Once the app is installed, please attempt to print a photo from that device with your CP1300 using the SELPHY PhotoLayout app.

Were you able to print?

If you are able to print from your mobile device, we know that your CP1300 is connected correctly.

If you are able to print, please make sure that your Mac is on the same Wi-Fi as your SELPHY CP1300.

The next step would be to remove and re-add the printer.  To do this, please follow these steps on your Mac:

1.  Click on the Apple in the upper left and then System Settings.

2.  Click on Printers & Scanners from the bottom of the menu on the left.

3.  Click on the CP1300 listed on the right.  In the new window, click Remove printer.

4.  Repeat until all CP1300's are removed.

5.  Click the Add Printer, Scanner or Fax button.  The Add Printer window will appear.

6.  Click on your SELPHY CP1300 and click Add.

Once reinstalled, please attempt to print.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[sharif1]

Thanks...I will try that!