Hi,
So we can best assist you, please reply with the answers to the following questions:
- Is your printer connected via usb cord or wireless?
- Is the printer installed on a Windows or Mac computer?
- What program are you using to print?
- Does any error message appear when you try to print?
We look forward to your reply.
If you would like assistance in real time, please call us for free at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.
You will need to have a Canon account when you call. If you have not created account, please click the link below:
https://myprofile.americas.canon.com/us/signin?redirect=%2Fus%2FaddProducts
Once you have created an account and are logged in, please click on My Products on the left hand side
on the page that appears, you should see your CP1300
in the last column to the right of your printer, click the 3 dot button
and then click on "Get Support"
on the next page, please scroll down and click on the "Phone Support" button
once you have clicked that button, please call 800-652-2666 again for phone support
