SELPHY CP1300 Only shows Canon logo on screen

[daznknfuzd]

just bought used.. all that comes on is the cannon name on screen

[ArthurJ]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. 

If the issue persists, the printer would require service due to an internal hardware issue. 

Since the printer was purchased pre-owned, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[Juniper1]

Hello,

 Same happened to me, I got used CP1300 and it won't go forward from CANON screen, but seeing the answer seem to be based in US .. Would I get the same answer for me in UK? 

[photostop]

Hi, I am facing the same issue with CP1500 SELPHY. Is there a way to hard reset or restart? I tried the same suggested solution, but it did not work.